These Terms and Conditions govern the relationship between “WEB IDEI GROUP” Ltd. and the users/customers of the services provided through the website https://webidei.bg.
I. SERVICE PROVIDER DETAILS
1. Name: “WEB IDEI GROUP” Ltd.
2. UIC/BULSTAT: BG208561763
3. Registered office and management address: 91 Al. Stamboliyski Blvd., Apt. 27, Plovdiv, Bulgaria
4. Official website: https://webidei.bg
5. Contact email: info@webidei.bg
6. Contact telephone: +359 884 221214
II. GENERAL PROVISIONS AND DEFINITIONS
7. “Provider / Contractor” means “WEB IDEI GROUP” Ltd.
8. “Client / Customer” means any natural person or legal entity that uses the webidei.bg website, submits an inquiry, or enters into an individual agreement for the provision of services by the Provider.
9. “Services” include, but are not limited to: bespoke design, programming, development of custom websites, digital platforms, online stores, maintenance, consultations, and related digital services.
10. “Individual Agreement / Specification” means a bilateral signed agreement or a written offer/specification approved by the Client, setting out the specific scope, price, stages, and deadlines for the execution of a given project.
III. SCOPE OF SERVICES AND COMMISSIONS
11. Technical scope: The exact and binding scope of each project is determined solely by the Specification / Individual Agreement expressly approved by the Client.
12. Additional functionalities: Anything not expressly described in the Specification shall not be deemed included in the agreed price and timeline. Any change, new requirement, new module, or reworking of an already approved stage shall be agreed separately, with a new price and a new deadline.
13. Excluded services: Unless expressly agreed in writing, the basic development services do NOT include:
· Creation and entry of text, graphic, or video content (copywriting, photo editing);
· SEO optimization, marketing, and advertising campaigns;
· Preparation of legal documents (Privacy Policies, Terms and Conditions, GDPR documentation);
· Translation of content into additional languages;
· Purchase or renewal of hosting, domains, paid licences, plugins, or third-party API access.
IV. RIGHTS AND OBLIGATIONS OF THE PARTIES
1. Contractor’s obligations:
· To carry out the development professionally, in accordance with good web development practices and the technical specifications.
· To submit completed project stages for review and testing.
· To keep confidential the confidential information provided by the Client for the purposes of the project.
· To hand over the access credentials required to manage the website after the agreed remuneration has been paid in full.
2. Client’s obligations:
· To provide in a timely manner all texts, images, logos, access credentials, guidance, and materials necessary for the execution of the project.
· To review, test, and approve (or return with specific written comments) each submitted stage within 5 (five) business days of receipt.
· If no position is provided within the specified period, and after a written reminder granting an additional period of 3 business days, the relevant stage shall be deemed accepted by silence.
V. PRICES, PAYMENTS, AND DEADLINES
14. Prices: Service prices are set in euros (excluding VAT) in the individual offer/agreement.
15. Payment schedule: Unless otherwise agreed, payments shall be made in stages (e.g. an advance payment upon signing, an interim payment upon approval of the design/stage, and a final payment before deployment to the live environment).
16. Late payment: The Contractor has the right to suspend work on the project if the Client delays payment. All deadlines shall be extended by the period of delay and the technical time required to resume work.
17. Extension of deadlines: The execution deadline shall be automatically extended in the event of: delayed provision of content/access credentials by the Client, delayed approvals, requests for new functionalities, delays by external providers, or force majeure circumstances.
VI. COPYRIGHT AND RIGHT OF USE
18. Transfer of rights: All economic copyright in the code, design, and structures developed specifically for the Client shall belong to the Client only after full and final payment of the entire agreed amount.
19. Ownership until full payment: Until all amounts have been paid in full, all copyright and software components shall remain the exclusive property of “WEB IDEI GROUP” Ltd. The Client shall have no right to use, publish, or distribute paid or unpaid parts of the project.
20. Pre-existing components: The Contractor retains the rights to its previously developed general libraries, frameworks, internal tools, and know-how, while granting the Client the right to use them solely as an integral part of the developed project.
21. Portfolio: The Contractor has the right to feature the completed project in its online portfolio, presentations, and marketing materials, unless expressly agreed otherwise in the individual agreement.
VII. WARRANTY PERIOD AND MAINTENANCE
22. Warranty period: The Contractor provides a warranty period of 30 (thirty) calendar days, starting from the date of final handover of the project (or the signing of a handover and acceptance protocol).
23. Warranty scope: The warranty covers only the free correction of technical errors (bugs) where an implemented functionality does not operate in accordance with the approved Specification, provided the issue occurs within the warranty period.
24. Warranty exclusions: The warranty does NOT cover:
· New functionalities, changes to the design or structures;
· Failures caused by hosting providers, domains, viruses, cyberattacks, or external API services;
· Changes in software standards, browsers, or operating systems occurring after project handover.
25. Post-warranty maintenance: Expiry of the warranty period releases the Contractor from any obligation to provide free maintenance. Any subsequent technical intervention shall be charged at the Contractor’s current rates or under a separate maintenance subscription agreement.
VIII. LIMITATION OF LIABILITY
26. Indirect damages: The Contractor shall not be liable for indirect damages, loss of profits, data loss, drops in search engine rankings (SEO), interruption of business operations, or damage resulting from the Client’s improper use of the system.
27. Third-party services: The Contractor shall not be liable for interruptions or changes to the terms/API integrations of third parties (payment operators, couriers, ERP/CRM systems, Facebook, Google, etc.) that are beyond its control.
28. Responsibility for content: The Client bears full legal and copyright responsibility for the content (texts, photographs, trademarks, products, prices) published on its website.
29. Liability cap: The total financial liability of “WEB IDEI GROUP” Ltd. in respect of any claims shall not exceed the amount actually paid by the Client for the relevant service.
IX. CONFIDENTIALITY AND PERSONAL DATA PROTECTION
30. The parties undertake to keep confidential any confidential commercial, technical, and financial information that becomes known to them during the execution of the project.
31. “WEB IDEI GROUP” Ltd. processes personal data in accordance with the General Data Protection Regulation (GDPR) and the Bulgarian Personal Data Protection Act. Detailed information on how data is collected and stored is available in our Privacy Policy.
X. AMENDMENTS AND APPLICABLE LAW
32. “WEB IDEI GROUP” Ltd. has the right to amend these Terms and Conditions at any time by publishing the updated version at https://webidei.bg.
33. Matters not governed by these Terms and Conditions shall be subject to the provisions of the applicable Bulgarian legislation.
34. All disputes shall be resolved through good-faith negotiations and, if no agreement is reached, by the competent Bulgarian court within the territory of the city of Plovdiv.
